FNB Business Banking’s dynamic on-boarding

Overview

The Entelect team is working alongside FNB Business Banking to build a new system which has helped FNB’s relationship managers on-board clients and manage the product offerings more efficiently.

The CRM system, Apollo, automates and consolidates many business processes into a single system, and services business banking clients, ranging from SMEs to large corporates with multiple bank accounts. Apollo’s functionalities include business workflow, managing outstanding documentation and FICA requirements, and digital signature on mandates.

Entelect’s technology services for Apollo extend from architecture and technology decision-making through to implementation, coaching and support.

The Apollo solution has drastically shortened the new customer on-boarding from 30 days to 4 hours.

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