Europcar partners with insurance companies to provide rental vehicles when the insured parties require a replacement vehicle in the event of an accident. Each of the insurers has unique rules and fields which they capture when creating a reservation with Europcar. This was managed on 7 different systems.
Entelect was tasked with creating a single, dynamic platform that can onboard new insurers with minimal development effort, as well as manage all existing insurers on a single platform.
The primary users of the platform are insurance call centre agents, Europcar call centre, customer care and branch users that confirms the requested reservations.
A key driver for the project is speed to market for new insurers and operational efficiency in the call centre by having teams service multiple insurers on a single system instead of having dedicated teams per system and insurer.