Creating a memorable
employee jorney

Employee experience has a direct impact on your brand

Retention and brand reputation

An employee’s journey with your organisation starts even before they begin the interview process and only concludes long after they leave you. You can’t make every interaction great, but you can make sure that some are excellent and that the terrible ones become better. Similar to customer experience, employee experience will have a direct impact on your brand and reputation, and the same effort should be applied.

A memorable journey

Scroll to see what interactions and events can enrich your employee’s experience with your company.

Initial
Recruitment
Interview
process
Official
offer
Pre-start
message
Formal
Inductions
Team
one-on-ones
Work
events
Personal life
events
End of
probation
Performance
reviews
Promotions
annoucement
Salary
increase
Re-induction after 18 months
Training
opportunities
Changes in leadership
New team onbarding
Tenure based awards and perks
Company
AMA's
Exit
interview
Last
day
Alumni
interactions
A senior manager meets and presents every offer, thanking the candidate for their interest, and engaging with them.
During inductions there are often delays, such as senior management needing to sign off on a new employee's laptop admin rights. This should be finalised before the first day so that the person can become more productive early on.
We use Discovery Healthy Company for our employee wellness programme. We offer support for many out-of-the-ordinary occurrences in peoples' lives, by removing red tape when it comes to helping our people when they are in need.
Congratulatory hand-written notes are written by our leadership team.
This milestone is used to re-invigorate employees’ understanding of our culture and mission, and re-aligning them to it.
Our people are given the option to move onto new teams, projects and challenges to avoid them stagnating.

Map your employee journey

  • Do enough steps in the employee journey have deliberate personal touches?

  • Are your teams in agreement as to which steps are the priority?

  • Are unnecessary or counter-productive processes removed from the journey periodically? Employee experience is no different to customer experience in this regard.

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